Maker designer David Innocente works with our customers to create a personalised design, this can be a back-and-forth process until a final design is decided on. Before the Innocente box is shipped to our customers we send images of the finished box to ensure that our customers are happy with the finished product before they receive it
Customer service is a priority for us, we endeavour to provide the highest level of service with ongoing communication until the finished Innocente Box is received. We provide a free personalised e-gift video of the Innocente box being made if there is a chance that the Innocente Box may not arrive in time.